A Gentle Reminder to Web Writers from Gerry McGovern

Posted on 14th December 2009 in Tampa English Tutor

This does not have much to do with tutoring, but I think writers ought to heed Gerry’s advice:

In an age when time is the most valuable resource of all, it is
vital to lead with the need, to answer the question as quickly and
concisely as possible.

Your laptop keeps crashing. It’s driving you insane. You’ve waited for
ages on the phone for support and have given up. In desperation, you
send an email. Here’s the reply you get:

Dear customer,
Thank you for your feedback. We are continuously working to improve
customer satisfaction. Your feedback supports us in doing just that.

Read the rest at GerryMcGovern.com.

Dead IBM Thinkpad image

http://www.flickr.com/photos/magnusdigity/ / CC BY-SA 2.0

Eric Anderson is a language arts and history tutor in Wesley Chapel, FL. If your son or daughter needs help to write better or to master English, Language Arts, or history, call Eric at 813.787.8959.

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